Activate Your Mainstack Account
Once you sign up on Mainstack, you'll have the ability to set up various products such as;
Storefront
Bookings
Invoicing
Link-In-Bio
Courses
You can also add your products or services. However, before you can collect payments, you must complete the account activation process.
How to Activate Your Account
To get started with the activation, click the "Activate your Account" button located on the banner at the top of your dashboard.
The activation process is split into two steps:
Step 1: Provide Your Personal Information
Complete a short questionnaire about your personal details.
Verify your identity by submitting the necessary documents.
Step 2: Provide Your Business Information
Fill in the details about your business and submit the form.
Once your submission is complete, it will be reviewed. Typically, this takes between 1-3 business days.
Tip: While your application is being reviewed, you can continue setting up your products, services, and invoices. However, please note that you won't be able to collect payments until your account is fully activated. Once approved, you'll be able to start receiving payments right away.Frequently Asked Questions (FAQs)
By activating your account, you allow Mainstack to serve as the merchant of record for your business. This means we handle critical tasks like tax compliance, fraud prevention, and international payments on your behalf. For businesses selling digital products, services, or online courses, this is crucial to ensure smooth cross-border transactions and regulatory compliance.
To maintain the security and integrity of our platform, we conduct KYC (Know Your Customer) and KYB (Know Your Business) checks to confirm the validity of your business and ensure your products align with our Terms & Conditions.
What types of products are approved for sale?
We support the sale of digital products and services that can be fulfilled by Mainstack’s payment system (e.g., eBooks, PDFs, courses, design assets, photos, audio, consultations, etc.). However, products that violate our policies, such as prohibited or illegal items, will not be approved.
How long does the account activation process take?
Typically, account reviews take 1-3 business days. During this time, our team carefully evaluates your business to ensure everything complies with our platform's standards. While we aim to process applications quickly, the wait time may vary depending on demand.
What if my account activation is not approved?
If your account activation request is denied, it may be disappointing, but it is not the end of the road. We carefully review all applications to ensure we support only valid, compliant businesses. If you believe there was an error or if you've made updates to your business that could address the concerns, you are welcome to contact our support team.
We’re here to help and will guide you through any necessary steps to resolve the issue.
Why is my application still pending?
If your application is still pending, there are a few potential reasons:
High Demand: Due to the popularity of our platform, we may experience a high volume of applications. Our team works diligently to process all requests, but it might take a little longer during peak times.
Risk Assessment: We conduct a thorough risk assessment to ensure the security of our platform and the safety of our community. This review helps us detect any potential risks and prevent fraud.
Product Compatibility: If your product or service doesn’t fall within our supported categories, your application may remain pending or be rejected. We're always looking to expand the types of products we support, so please feel free to reach out if your product is outside our current scope.
If you have any questions or concerns during this process, please don’t hesitate to contact us. We value your patience and are dedicated to providing you with a smooth experience.
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