How to issue a refund

Step 1: Log in to your account

Step 2: Click on transactions on the left sidebar

Step 3: In the earnings section, search for the transaction by customer name or email, or use the filter option.

Step 4: Click on the specific transaction to view the details

Step 5: Click on the refund button at the top right of the transaction page

Step 6: Select the reason for the refund and write a comment (optional)

Step 7: Click on Log refund

To issue a partial refund, toggle on the partial refund button on the refund page and confirm the amount to be refunded.

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