How to Refund a Subscription Payment

How to Refund a Subscription Payment


Step 1: Log in to your account
Step 2: Click on Payments in the left sidebar
Step 3: Click on Subscription to view your dashboard
Step 4: Click on the subscribers tab to view the subscribers for your product.

Step 5: Search for the specific subscription you want refunded
Step 6: Click on the subscription
Step 7: Click the refund button at the top right

Step 8: Confirm the payment you want refunded and click “log refund”.


    • Related Articles

    • Selling Subscription-Based Products/Services

      Subscription-Based Products allow merchants on Mainstack to sell products or services on a recurring billing cycle. Instead of making a one-time payment, customers authorize recurring card payments that are automatically charged based on the ...
    • How to Refund a PIT payment

      Step 1: Log in to your account Step 2: Click on Payments in the left sidebar Step 3: Click on Pay in Tranches Step 4: Search for the payment you want refunded Step 5: Click on the three dots beside the payment Step 6: Click on Refund payment Step 7: ...
    • How to Refund an Invoice Payment

      Step 1: Log in to your account Step 2: Click on Payments in the left sidebar Step 3: Click on Invoices Step 4: Search for the specific invoice Step 5: Click on the invoice to view the details Step 6: Click Refund at the top right Step 7: Confirm the ...
    • How to make a Subscription Payment Before the Due Date

      Log in to Mainstack using the email address linked to your purchase. Click on Purchases to view all purchased products. Click on the three dots next to the specific purchase. Click on Update card to make your next payment.
    • How Refunds Work on Mainstack

      Refunds play a crucial role in managing an online business. They help maintain customer trust, enable quick dispute resolution, and contribute to a positive brand reputation. On Mainstack, you can easily process refunds for digital products, courses, ...