When a customer chooses Pay in Tranches, they pay using their card, which is securely stored for recurring debits. Based on the payment schedule configured by the merchant, Mainstack automatically charges the customer's card until the total amount has been paid.

Payment schedules can be configured as:

• Weekly

• Monthly

• Quarterly

• Yearly

Customers also have the flexibility to make payments before their scheduled debit date if they want to pay off part or all of their remaining balance early.

How Pay in Tranches Works

1. The customer selects Pay in Tranches during checkout.

2. The customer makes the initial payment with their card.

3. The customer's card is securely saved for future recurring payments.

4. Mainstack automatically debits the customer's card based on the selected payment schedule.

5. The process continues until all scheduled tranche payments have been completed.

Payment Reminders

To help customers prepare for upcoming payments, Mainstack automatically sends reminder emails:

• 72 hours before the next scheduled debit

• 24 hours before the next scheduled debit

These reminders help reduce missed payments and improve successful collections.

Failed Payments

A scheduled debit may fail for reasons such as:

• Insufficient funds

• Bank restrictions

• Card-related issues

The customer will also receive an email notification informing them that the scheduled payment could not be processed.

Benefits of Pay in Tranches

For Merchants

• Increase conversion by making high-value products and services more affordable.

• Improve customer accessibility without requiring full upfront payment.

• Automate recurring payment collection.

• Reduce manual payment follow-up through automatic reminders and scheduled debits.

• Track every installment from a single dashboard.

• Manage installment plans with flexible administrative controls.

For Customers

• Spread payments over time.

• Avoid making a large one-time payment.

• Receive email reminders before each scheduled debit.

• Make payments early at any time before the next scheduled debit.

• Enjoy automatic recurring payments without needing to manually initiate each installment.

Managing Pay in Tranches

The Pay in Tranches dashboard provides merchants with complete visibility into every installment plan.

From the dashboard, you can:

View a complete history of a customer's Pay in Tranches plan, including:

• Total amount

• Amount paid

• Outstanding balance

• Payment schedule

• Upcoming debits

• Completed payments

• Failed payments

• Defaulted payments

This gives you a complete timeline of every installment made by the customer.

Cancel an active Pay in Tranches plan when necessary. Once cancelled, future scheduled debits will no longer be attempted.

Note: Cancelling a Pay in Tranches plan does not automatically refund payments that have already been collected.

Issue a refund for eligible tranche payments directly from the dashboard. Refunds allow merchants to reverse payments in accordance with their refund policy.

Modify the due date of an upcoming installment when a customer requires additional flexibility. Rescheduling updates the customer's payment timeline while preserving the overall installment plan.

If a customer completes a payment outside of the automatic debit process (for example, via a manual bank transfer or another approved payment method), you can manually mark the tranche as Paid.

This ensures the customer's payment history remains accurate and prevents duplicate collection.

Payment Statuses

Depending on its progress, a tranche payment may have one of the following statuses:

Frequently Asked Questions

1. Can customers pay before their scheduled debit date?

Yes. Customers can make payments in advance before their next scheduled automatic debit.

2. What happens if a customer's card cannot be charged?

If a scheduled debit fails due to insufficient funds, bank restrictions, or another card-related issue, Mainstack automatically retries the payment up to three times. If all retry attempts fail, the payment is marked as Defaulted, and the customer is notified by email.

3. Will customers receive reminders before payments are collected?

Yes. Customers receive reminder emails 72 hours and 24 hours before every scheduled debit.

4. Can merchants manage installment plans?

Yes. Merchants can track payment history, cancel installment plans, refund payments, reschedule upcoming installments, and manually mark payments as paid from the Pay in Tranches dashboard.