Transaction Status Types

1. Successful

This means the customer’s payment was completed and approved.

• The transaction has been confirmed.

• The fund has been added to your ledger balance, and

• You can withdraw once the fund has cleared the standard processing time.

2. Failed

A failed transaction means the payment was not completed. This usually happens when:

• The customer’s card or account had insufficient funds.

• The bank declined the payment.

• A network or authentication error occurred.

No funds are charged from the customer for failed transactions.

3. Abandoned

This means the customer initiated the payment but did not complete it.

• For example, they closed the checkout page, did not approve their bank’s OTP, or left before finishing the process.

• No funds are charged from the customer for abandoned transactions.

Processing Time & Withdrawals

• Once a transaction is marked Successful, the funds go through a short processing period before becoming available for withdrawal.

• Processing times may vary depending on the payment currency or bank regulations,

• NGN transactions typically take 24-48 working hours to process

• Other currencies take 3-5 working days to process.

• After processing, your funds will reflect in your Available Balance, and you can withdraw to your preferred payout address.

Tip: Always ensure your payout information is up to date in your Mainstack account to avoid withdrawal delays.