How to Resend a Receipt to a Customer

How to Resend a Receipt to a Customer


The Resend Receipt feature allows you to send a duplicate copy of a transaction receipt to your customer directly from your dashboard. This is helpful when a customer requests another copy or if the original receipt wasn’t delivered due to issues like spam filters, incorrect email addresses, or accidental deletion.
What You Can Resend
When you resend a receipt, it can include one or more of the following, depending on the product type:
  • Payment Confirmation Email: A proof of successful payment.
  • Customized Purchase Confirmation Email: The personalized email you set up for your product.
  • Event Ticket QR Code: For event-based products, customers will receive a fresh copy of their ticket.
  • Access to a digital product: The email giving access to the product.
  • Access to purchased course: Email containing access to purchased course.
  • Booking confirmation: Email with booking confirmation and booking details
Where You Can Resend Receipts
You can resend a receipt from any of the following pages:
  • Transactions page at the business level.
  • App-level transactions (e.g., from your Storefront, Hosted Courses, or Bookings sales dashboard).
  • Individual product sales page.
How to Resend a Receipt
  1. Log in to your dashboard.
  2. Click on the “view revenue dashboard” button beside your total balance
  3. Click on View all transactions.
  4. Click on the specific transaction
  5. Click on Resend Receipt at the bottom right corner of the tab.
Once sent, the customer will receive the receipt at the email address used for the purchase.
Notes
  • Receipts can only be resent for successful transactions.
  • Make sure the customer’s email address is correct before resending.
  • If the customer still doesn’t receive the receipt; 
  • Advise them to check their spam or promotions folder.
  • They should also ensure email filters are not blocking messages from Mainstack.
By using the Resend Receipt feature, you can quickly handle customer receipt requests, reduce support delays, and ensure a smooth post-purchase experience for your buyers.


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