My Purchases

My Purchases


When a purchase is made, the customer receives an email receipt containing details about their order, along with a link to access the content. Customers can access and re-send these receipt emails at any time through the action menu on the Customer Hub page.

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Accessing Purchases from the Customer Hub

Customers can log in to the Customer Hub page to view their entire purchase history, retrieve purchase receipts, update payment details for recurring transactions, and re-download any digital products. Logging in does not require a password, making the process quick and convenient.

To access their purchases, customers can visit:
Customer Hub

The Customer Hub serves as a global account, allowing customers to access all their orders from any Mainstack-powered storefront.

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Logging in to the Customer Hub

To log in, customers only need to enter the email address they used at checkout. We will send a secure one-time password (OTP) to that email. Once the OTP is entered, customers will be automatically logged in. They will remain logged in until they manually log out.

To access their purchases, customers can visit:
Customer Hub


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Managing Subscriptions

If you’ve purchased a recurring subscription, you can easily update your payment information or make an advance payment through the Customer Hub. 

Follow the steps below:

Notes
To update your card details:

  1. Log in to the Customer Hub using your purchase email address.

  2. Locate the specific product you wish to update.

  3. Click on the three dots (...) next to the product.

  4. From the menu, select Update Card Details, then click Proceed.

  5. Enter your new card details and click Confirm Payment.

Notes
To make an advance payment:

  1. Locate the product on the Customer Hub dashboard.

  2. Click on the three dots (...) next to the product.

  3. Select Proceed to complete the advance payment for the next payment cycle.

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