Payments
Understanding and Resolving GHS Chargebacks
A step-by-step guide to responding effectively and protecting your business. Disputes can be frustrating, but they don’t have to mean lost revenue. Understanding the process, acting promptly, and providing thorough evidence gives you the best shot at ...
Understanding and Resolving NGN Chargebacks
A step-by-step guide to responding effectively and protecting your business. Disputes can be frustrating, but they don’t have to mean lost revenue. Understanding the process, acting promptly, and providing thorough evidence gives you the best shot at ...
How to Enable Card Payment Option on Mainstack
Mainstack supports card payments by default, so you don’t need to manually turn this option on. However, you can always confirm that the option is active from your account settings. Follow the steps below to check this: 1. Go to Your Account Settings ...
How to view your chargeback dashboard
This is a step-by-step guide on how to view your chargeback dashboard. You can track, manage and address all disputes from this dashboard. Log in to your Mainstack Dashboard. On the Home page, click on Storefront. Click on the ‘...More’ button. ...
Understanding your Transaction Status on Mainstack
When you receive payments on Mainstack, each transaction is assigned a status to help you track its progress. Understanding what each status means will help you know when to expect your funds and take the right action if needed. Transaction Status ...
How to Determine the Withdrawal Date for a Payment
When you receive a payment, the funds are usually not available for withdrawal immediately because all transactions must go through a processing period of 3-5 business days before they are available for withdrawal. The processing period also takes ...
Fast Action Pricing (FAP)
Fast Action Pricing is a powerful feature designed to help you boost urgency and increase conversions on your Hosted Courses and Storefront products. It lets you offer limited-time pricing to encourage quick purchases, perfect for launches, flash ...
How to make a payment in GHS using Bank transfer and Momo
You can make payments in Ghana using bank transfer or Momo. Here’s how: Click on the product/service you want to pay for. On the checkout page, the price will be displayed in GHS. Fill out your checkout details. Click on Bank transfer or Momo For ...
How to set MPESA as your payment method
Are you trying to make payments from Kenya but are unable to use your debit card? No problem! You can make payments using M-PESA. Here’s how; Click on the product/service you want to pay for. On the checkout page, the price will be displayed in KES. ...
How to Manage Payment Disputes (Chargebacks) on Mainstack
A step-by-step guide to responding effectively and protecting your business. Disputes can be frustrating, but they don’t have to mean lost revenue. Understanding the process, acting promptly, and providing thorough evidence gives you the best shot at ...
Failed Payment: Common Reasons and Solutions
If a payment has failed, it can be due to a variety of reasons. Below are some common causes of payment failures, along with guidance on how to resolve them. Category Failure Reason Solution Authentication Issues Payment failed due to the card ...
Seamless Checkout Process
Increase sales with an effortless, high-conversion checkout that keeps customers on your site. After adding your product, you can easily share it using our built-in checkout. Simply copy the checkout link and distribute it via emails, newsletters, ...
Why Do I Have a Charge from Mainstack?
If you’ve noticed a charge from Mainstack on your credit card or bank statement and are unsure why, don’t worry – we’re here to explain why this charge is completely normal. What is Mainstack? Mainstack is a platform that helps businesses and ...